Sun 13 Apr 2008
On Friday, I came home to find my cell phone bill in the mailbox…and it was double the amount it usually is.
And just when we had decided to stop our wild, spendthrifty ways, too. We have had three months now of trying to be soooo careful–radical things like eating at home ALL THE TIME, canceling subscriptions we can read on-line, cooking all the food we buy instead of throwing half of it out, not driving places unless we absolutely have to, and clipping coupons. I’m even learning to turn off lights when I leave the room.
And then, wouldn’t you know, the cell phone bill goes completely haywire.
It’s not like a regular human can actually READ a cell phone bill to try and figure out what happened, so I called up customer service and said, “Would somebody there please walk me through this 14-page document and explain how it is that my cell phone is always $114 but now is $229? Did I somehow walk in my sleep and sign myself up for a new deluxe, charge-me-for-everything plan or something when I had to replace my old phone last month?”
The woman who had answered my call said, “Oh, didn’t you just want to faint when you looked at that bill? I know just how this is!”
I was silent for a moment. ”As a matter of fact, I did consider fainting,” I told her, “except that I knew I would probably just bonk my head on something on my way down to the floor and then I’d have an additional medical bill to pay.”
“Well, let’s just see what’s going on here,” she said. “Sit down and take a few deep breaths, and I’ll see what I can do.”
She kept typing things–I could hear the clicking of the keys–and after a moment she said, “Oh! I see exactly what this is! One of the people on your family plan made lots and lots of calls last month!”
“Yes. That’s my daughter,” I said. “She’s at college and she doesn’t have a land line. She uses her cell phone for everything.”
“Ohhh. She must have had a tough month. Usually we see this when kids are stressed out at school. That’s when they need to talk to their friends.”
“Yes,” I said. “They do.”
(March had been a tough month: lots of sickness, a couple of friend crises, some heavy decisions about next year’s courses and housing situations.)
“Well,” said the woman. “Let’s just make all that go away. You’re back to where you usually are. Just tell your daughter to use the phone nights and weekends unless her friends are on the same network, and then they can talk anytime. This was just a one-time deal, though, I bet. She’ll be more careful from now on.”
I sat there stunned. “You took the extra calls away?”
“Yes. You’re back to where you usually are. Your bill is $114.”
“Are you kidding me?”
“No! Have a good day.”
“YOU TOOK THE CALLS AWAY?”
“Yes. It wasn’t your usual bill.”
“Um, can I send you some chocolate chip cookies?” I said.
“Oh, no,” she said. “You know how much trouble I’d get into for that?”
Has anybody else ever had anything like this happen? Are there LOTS of companies just waiting for us to call them and say we need our bills explained?
Maybe I should call up the heating oil compan. Would they say, ”Ohhh, I see what happened! George Bush really messed up the economy with that war in the Middle East. You shouldn’t have to pay $3.80 a gallon for heating oil. Let me just put that back where it used to be….”





April 13th, 2008 at 9:36 pm
This is a truly miraculous story - I think it fits right up there with the virgin birth.
I’d like to try it with my cell phone company, though, and just see how it flies.
April 14th, 2008 at 9:06 am
I used to work in customer service for some unnamed companies and I will say that it is a true needle in a haystack to get not only a friendly person on the line, but one who also knows how to fix the problem you have. Congrats!
April 14th, 2008 at 10:00 am
Amazing. Do you have any mojo that works similarly with the IRS?
April 14th, 2008 at 1:13 pm
Wow. My husband gets so worked up over our cell company’s lack of customer service and down right nastiness. You have to tell me who your carrier is! Truly a visitation from the virgin.
April 14th, 2008 at 2:52 pm
A visitation from the Virgin, indeed! That’s it. I just hope the woman didn’t get fired.
April 14th, 2008 at 3:25 pm
I’m calling the gas company RIGHT NOW…
April 16th, 2008 at 10:31 pm
And now that I think of it, I’m going to call the student loan holder. “Could you please explain why I’m going to owe all this money until I’m 85?” I’ll say. “Are you SERIOUS??”
April 18th, 2008 at 9:59 pm
That is so cool! I did once lose a credit card bill and, as a consequence I didn’t pay it, which meant I ended up getting charged an exorbitant fee for it. I called them up and they said that since I had a clean record and it sounded like an honest mistake, they’d take it away. But it wasn’t to the tune of $115!
April 22nd, 2008 at 8:53 pm
Today I called Verizon and asked if my family was in the best possible calling plan for our needs. I explained to Ida, my representative, that I had two teenage daughters and that I’d recently added text messaging to their lines. Ida looked up my daughter’s history and said that my older daughter had already gone over her “out of network” texting limit. I explained that my daughter’s boyfriend is not with Verizon. “Well honey,”said Ida,”either you upgrade your plan, or your daughter has to find a new boyfriend.”