Comments on: Just another day in customer service http://www.sandishelton.com/blog/2007/04/04/just-another-day-in-customer-service/ Thoughts about writing and life Wed, 01 Sep 2010 21:22:31 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Jenny http://www.sandishelton.com/blog/2007/04/04/just-another-day-in-customer-service/comment-page-1/#comment-2116 Jenny Wed, 11 Apr 2007 19:48:52 +0000 http://www.sandishelton.com/blog/2007/04/04/just-another-day-in-customer-service/#comment-2116 There are shrieks of fear and terror in our household whenever the internet goes down. I have been known to weep with joy when just turning everything off works (that may be pregnancy hormones, of course). Because talking to computer support makes us all cower. There are shrieks of fear and terror in our household whenever the internet goes down. I have been known to weep with joy when just turning everything off works (that may be pregnancy hormones, of course). Because talking to computer support makes us all cower.

]]> By: Kat http://www.sandishelton.com/blog/2007/04/04/just-another-day-in-customer-service/comment-page-1/#comment-1706 Kat Thu, 05 Apr 2007 21:08:58 +0000 http://www.sandishelton.com/blog/2007/04/04/just-another-day-in-customer-service/#comment-1706 Sandi- You've hit them right on the nose! I was in the office the other day and the lady on the other end kept calling me "ma'am". There was this tone in her voice, like saying "ma'am" would fix all the other terrible, non-english things that she's just mentioned to me. i.e. "Ma'am, you need to check what version you're running ma'am. Now delete the files you just installed, ma'am. Yes, ma'am, we just spent 5 hours installing the files, ma'am, and now I want you to hit one button and delete them all again, ma'am." I hate techy customer service. Sandi-
You’ve hit them right on the nose! I was in the office the other day and the lady on the other end kept calling me “ma’am”. There was this tone in her voice, like saying “ma’am” would fix all the other terrible, non-english things that she’s just mentioned to me. i.e. “Ma’am, you need to check what version you’re running ma’am. Now delete the files you just installed, ma’am. Yes, ma’am, we just spent 5 hours installing the files, ma’am, and now I want you to hit one button and delete them all again, ma’am.”

I hate techy customer service.

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